Platform Error
Jan 21, 09:47 GMTResolved - This incident has been resolved.Jan 21, 09:42 GMTMonitoring - The issue has been fixed, the team is monitoringJan 21, 09:32 GMTIdentified - We're experiencing an elevated...
View ArticleService Degraded performance
Oct 23, 19:24 BSTResolved - This incident has been resolved.Oct 23, 18:48 BSTUpdate - We are still investigating the issue, and reduced the scope of the incident to Scanner API.Other services not...
View ArticleMail Communication Delay
Apr 8, 09:55 BSTResolved - The incident was resolved on Wednesday morning. All pending and new email communications have been monitored and succesfully delivered since the fix was applied. Incident is...
View Article3G/4G network connectivity issue
Apr 13, 14:56 BSTResolved - This incident is now resolved. The network connectivity and transactions with our platform have resumed.Apr 13, 14:33 BSTMonitoring - A fix has been implemented and the...
View ArticleSome email communications are not being sent
Jun 30, 16:55 BSTResolved - This incident has now been resolved. Communications are successfully been processed and delivered to intended recipients.Jun 30, 16:33 BSTUpdate - Suspended communications...
View ArticlePush notifications delayed
Jul 14, 15:14 BSTResolved - This incident has been resolved. There was a delay connecting with the push provider that has now been restored. Only one campaign was impacted with a delivery delayed by a...
View ArticleEmail editor unavailable
Aug 26, 17:50 BSTResolved - This incident has been resolved.Aug 26, 17:00 BSTMonitoring - The email editor is now back online. Monitoring and waiting for updates from our 3rd-party.Aug 26, 16:56...
View ArticleData Processing Delays - Reporting Tools Affected
Dec 19, 11:25 GMTResolved - This incident has been resolved.Dec 19, 10:36 GMTMonitoring - A fix has been implemented and we are monitoring the results.Dec 19, 09:01 GMTIdentified - Our data processing...
View ArticleConsumer Points Processing Delays
Feb 25, 17:30 GMTResolved - Our data processing infrastructure was running behind, causing a delay in points being applied to customer accounts. No data was lost.
View ArticleTransactions not applying points to customer accounts
Mar 24, 15:57 GMTResolved - This incident has been resolved.We identified a delay in processing points for customers, due to the process queuing, which has now cleared and all customer points have now...
View ArticleIssues sending email communications
Jun 26, 16:46 BSTResolved - We can confirm that this incident has been resolved and all previously stuck communications have now been issued.Jun 26, 16:13 BSTMonitoring - A fix has been implemented and...
View ArticleLoyalty Platform down for EU and Middle East Users
Jul 11, 13:31 BSTResolved - This incident has been resolved.Jul 11, 13:07 BSTMonitoring - The platform is back online, with API and scanner connections restored. Marketing and service communications...
View ArticleConiq Analytics platform is currently not accessible
Jul 28, 15:01 BSTResolved - This incident has been resolved.Jul 28, 14:20 BSTMonitoring - A fix has been implemented and we are monitoring the results.Jul 28, 14:10 BSTInvestigating - We are currently...
View ArticleDelay in processing transactions points to customers
Oct 5, 12:06 BSTResolved - Following remediation Coniq can confirm no further occurrences have been recorded in delays to processing points after transactions have been made.Oct 4, 11:14 BSTMonitoring...
View ArticleMiddle East and European platform and APIs currently inaccessible
Oct 19, 12:55 BSTResolved - This incident has been resolved.Oct 19, 12:46 BSTInvestigating - We are currently investigating this issue.
View ArticlePlatform and API degradation - US
Oct 26, 18:58 BSTResolved - Incident resolvedOct 26, 18:25 BSTInvestigating - We are currently experiencing degradation on our API and platform usage, the team are investigating. This is impacting our...
View ArticleIntermittent access to Coniq incident ticket management tool
Jan 18, 11:15 GMTResolved - This incident has been resolved.Jan 18, 09:58 GMTIdentified - Our supplier has confirmed they have identified the cause and are working on a fix.If you have an issue that...
View ArticleIntermittent Data Issues with Scanner Devices using SIM Cards
Mar 20, 15:35 GMTResolved - This incident has been resolved.Mar 20, 13:47 GMTInvestigating - We are currently investigating this issue.
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